Effective date: October 6, 2026
Last updated: October 6, 2026
This Privacy Policy explains how blocker1, the trading brand of Luo Han (Rohan) Studio, a registered individual business in China ("blocker1", "we", "us" or "our"), collects, uses, stores and shares personal information when you visit blocker1.com, request a quote, communicate with us or complete a gift card transaction.
1. Business and Data Controller Information
Trading name: blocker1
Email: support@blocker1.com
Address: Room 2101, Building 13, Guangliangyuan, Lane 210, Liangcheng Road, Liangcheng Xincun Subdistrict, Hongkou District, Shanghai, China
Our operations are based in mainland China. Your information may be processed in mainland China and in other locations where our service providers operate.
2. Scope of This Policy
This Policy applies to information collected through:
- blocker1.com;
- Our quote and contact forms;
- Official blocker1 email accounts;
- Official WhatsApp or Telegram accounts listed on our website;
- Gift card verification and transaction communications.
This Policy does not govern websites, applications or services operated independently by third parties.
3. Information We Collect
3.1 Contact information
We may collect:
- Your name;
- Email address;
- Telephone or WhatsApp number;
- Telegram username;
- Country or region;
- Preferred communication method.
3.2 Gift card and transaction information
We may collect:
- Gift card brand;
- Issuing country or region;
- Currency;
- Face value or remaining balance;
- Card condition;
- Partial or complete card credentials when necessary;
- Purchase receipt or proof of ownership;
- Quote, transaction and payment records;
- Information concerning a rejected or disputed card.
The initial website form does not request a complete gift card number, PIN or redemption code.
3.3 Verification information
Where reasonably necessary to verify ownership or prevent fraud, we may request:
- Identification information;
- An identification document;
- Proof of purchase;
- Proof of address;
- Information explaining how the gift card was obtained;
- Other evidence relevant to the proposed transaction.
Please do not provide verification documents unless we have specifically requested them.
3.4 Payment information
We may collect information necessary to send payment, including:
- Payment account details;
- Account holder name;
- Payment currency;
- Transaction reference;
- Payment network or processing reference, where applicable.
We do not request your bank password, complete card banking credentials or one-time password.
3.5 Communications
We may retain messages, emails, support requests and other communications relating to a quote, transaction, complaint, fraud review or security concern.
3.6 Technical and usage information
When you use our website, we or our service providers may collect:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Referring page;
- Pages viewed;
- Date and time of access;
- Cookie or similar identifier;
- Advertising attribution information.
If Google Ads, Google Analytics or another advertising platform is used, this Policy and our cookie notice must identify that service accurately.
4. Why We Use Personal Information
We may use personal information to:
- Respond to enquiries;
- Review gift cards and provide quotes;
- Verify ownership, validity and eligibility;
- Complete and document transactions;
- Send payment;
- Prevent fraud, theft, abuse and unauthorised activity;
- Investigate rejected or disputed transactions;
- Provide customer support;
- Maintain transaction and accounting records;
- Protect our customers, systems and legal rights;
- Comply with lawful requests and applicable legal obligations;
- Measure website and advertising performance;
- Improve our website and services.
Depending on the applicable law and the circumstances, we process information based on your consent, steps requested before a transaction, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and protecting the service.
5. Ownership and Fraud Checks
We may compare information submitted in one transaction with information from previous enquiries, transaction records, fraud reports or verification providers.
We may reject, delay or investigate a transaction where information is inconsistent, incomplete or reasonably associated with fraud, theft or unlawful activity.
We will not describe a customer publicly as having committed fraud unless there is an appropriate legal basis to do so.
6. How We Share Information
We may share relevant information with:
- Website hosting and security providers;
- Communications providers;
- Payment service providers;
- Gift card verification or transaction service providers;
- Fraud-prevention providers;
- Analytics and advertising providers;
- Accountants, lawyers and professional advisers;
- Government, regulatory or law-enforcement authorities where legally required;
- A buyer or successor in connection with a legitimate merger, restructuring or sale of the business.
We require service providers to use information only for the relevant service, subject to their contractual and legal obligations.
We do not sell personal information to unrelated third parties for their own independent marketing purposes.
7. International Processing and Transfers
Because blocker1 operates from mainland China and uses international service providers, information may be processed outside your country of residence.
Different countries may have different data-protection laws. Where required, we will use reasonable contractual, technical or organisational measures to protect information transferred internationally.
8. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including transaction completion, fraud prevention, dispute handling and legal recordkeeping.
Information may be retained longer where reasonably necessary for an active dispute, fraud investigation, legal claim or mandatory legal obligation.
We may delete or anonymise information when it is no longer required.
9. Cookies and Advertising Measurement
We may use essential cookies or similar technologies for website operation, security and fraud prevention.
If we use optional analytics or advertising technologies, we will identify them in our cookie notice and request consent where required by applicable law.
Advertising identifiers may be used to understand whether an enquiry resulted from an advertisement and whether it later became a qualified or completed transaction.
Users can adjust browser settings to reject cookies, although some website functions may not operate correctly.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information.
No internet transmission, messaging service or storage system is completely secure. We cannot guarantee that unauthorised access, disclosure or loss will never occur.
For more information, read our Security & Data Protection page.
11. Your Rights
Depending on the law that applies to you, you may have the right to:
- Ask whether we process your personal information;
- Request access to your information;
- Correct inaccurate or incomplete information;
- Request deletion of information;
- Withdraw consent;
- Object to or restrict certain processing;
- Request a portable copy where applicable;
- Submit a complaint;
- Nominate another individual to exercise applicable rights in specified circumstances.
Some requests may be limited where we must retain information for fraud prevention, dispute resolution, legal claims or another legal obligation.
To submit a request, email support@blocker1.com with the subject line "Privacy Request". We may need to verify your identity before completing the request.
12. Complaints
Privacy complaints may be sent to:
Privacy and grievance contact: Privacy team
Email: support@blocker1.com
Address: Room 2101, Building 13, Guangliangyuan, Lane 210, Liangcheng Road, Liangcheng Xincun Subdistrict, Hongkou District, Shanghai, China
We aim to acknowledge a privacy complaint as soon as reasonably practicable and provide a substantive response within a reasonable period, subject to the complexity of the request and applicable law.
You may also have the right to complain to the relevant data-protection authority in your country or region.
13. Children
Our service is not intended for anyone under 18 years of age.
We do not knowingly purchase gift cards from minors. If we learn that we have collected a minor's personal information without an appropriate legal basis, we will take reasonable steps to delete it.
14. Third-Party Links and Platforms
Our website may link to third-party websites or messaging platforms. Their privacy practices are governed by their own policies.
We are not responsible for the privacy or security practices of independently operated third-party services.
15. Changes to This Policy
We may update this Policy when our service, technology or legal obligations change.
The current version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the website or available contact information where appropriate.
16. Contact Us
Questions concerning this Privacy Policy may be sent to:
Trading name: blocker1
Email: support@blocker1.com
Address: Room 2101, Building 13, Guangliangyuan, Lane 210, Liangcheng Road, Liangcheng Xincun Subdistrict, Hongkou District, Shanghai, China